Refund Policy

You are not charged during your trial, and we email you at least 3 days before it ends with the date and amount of your first charge. Cancel before the trial ends and you pay nothing. See our Terms.

If you're not happy for any reason, ask for a full refund within 14 days of any charge, whether your first charge or a renewal. Request it at paddle.net (look up your order), through the link in your Paddle receipt, or by emailing team@cortality.com. A refund for your most recent charge also cancels your subscription unless you tell us otherwise.

• Billing mistakes. If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the mistaken charge in full, whenever you tell us.
• If the Service fails. If the Service doesn't work as our Terms describe and we can't fix it in a reasonable time, you can cancel and we refund what you prepaid for the unused part of your billing period.
• Cancelling. You can cancel any time in your account settings and keep access until the end of the period you paid for. After 14 days, and outside the cases on this page, charges for periods that have started are not prorated.
• Your rights under law. Nothing in this policy limits any refund right the law gives you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to your original payment method, normally within 5 business days of approval; your bank may take a few more days to show them. Whether you ask Paddle or us, this policy applies.

team@cortality.com · Cortality, Inc., 6650 SW 57th Ave, South Miami, FL 33143, United States